We’ve refreshed PlantCare so each plan gives you clearer, more practical value. Every plan keeps your system up to date and includes unlimited technical support. Titanium adds fast, live answers to how-to questions and a scheduled review of how you’re using the product.
For projects that need deeper knowledge of your business, our Customer Success team can help, whether that’s configuring INDUSTRIOS ERP around your workflows, improving your reporting, or planning your next phase of adoption.
New hire training, refresher training, upgrade projects, report development, tailoring or customization, or any other small scope request.
Pre-purchased Professional Services hours, booked on your schedule
A Professional Services program delivered through Customer Success
An active PlantCare plan is required for all three.
A short question about how INDUSTRIOS ERP works that isn’t answered in the user manuals or published training material, and can be answered in about 15 minutes.
Longer questions are handled as training. Questions about setting up INDUSTRIOS ERP for your own business processes are handled by our Customer Success team through Continuous Improvement.
PlantChat is a Titanium benefit. You book a 15-minute, one-on-one online session with our Product Support Group and get your question answered live.
Log a ticket through the support portal, or email support@industrios.com.
No. Third-party product issues are outside PlantCare and are billed at the current Professional Services rate.
One year, unless otherwise agreed. A multi-year pre-purchase option is available on both plans.
Contact your Account Executive, call 866-275-9028, or email sales@industrios.com.
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